All orders are processed within 2-5 days
Shipments and deliveries occur on weekends and holidays depending on the carrier. If the carrier is shipping or delivering on weekends and certain holidays. You will receive your items at such times. Otherwise, you will receive it on the following business day/s.
Covid era in relation to your goods: Physical goods may experience delays in shipping and delivery due to interruption of the workforce on the part of the carriers.
Major Holidays such as Christmas etc. are also a remarkably busy time and fulfillment, shipping and delivery may be delayed due to the carrier's capability of handling the load of packages and their available transportation. All changes in shipping and delivery of your goods will be communicated to you.
* OMline Fashion Shipping and Handling is FREE unless otherwise is stated on specific products or to specific international locations.
In that case, shipping charges for your order will be calculated and displayed at checkout.
Disclaimer: We may not be able to ship worldwide. You can find out at checkout if we do or don't ship to your country
We do not ship to a P.O Box or APO/FPO in order to guarantee the delivery of your goods. If you have no other choice but to use a P.O Box or APO/FPO please do contact our customer support and we will do our best to get the goods to you wherever you are.
You will receive an email with your shipment confirmation and tracking number.
OMline Inc. and all its network of sites/stores such as OMline Fashion, OMline Mall, etc. are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
OMline Inc. and all its network of sites/stores such as OMline Fashion, OMline Mall, etc. are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
We ship to most countries in Europe,
A complete list of all the countries we ship to will be updated here soon.
We offer 3 days from the day of delivery of your items to communicate a problem with the item to us and start a return. We will only accept returns of damaged goods. We do not accept size exchange or any other returns. There will be no returns past the 3-day period after delivery. To start a return process, please contact our support within 3 days of receiving your order. We do not accept returns of sealed goods such as but not limited to face masks, bathing suits, underwater, etc. due to health and hygiene reasons unless you never opened the package. You are responsible for the cost of shipping a return. Unless otherwise deemed appropriate by our support. The return address will be on the delivery package. However please DO NOT start a return without first contacting our support. If your return was issued, you will be refunded within 10 days after we receive your package.